Privacy Policy

1. Information We Collect

We may collect:

• Personal details (name, email, phone number, address).

• Health information relevant to your care (medical history, treatment notes, assessments).

• Payment and billing information.

• Website usage data (cookies, IP address, analytics).

2. How We Use Your Information

We use your information to:

• Provide physiotherapy and performance services.

• Book and manage appointments.

• Communicate with you about your care.

• Process payments.

• Improve our services and website.

• Meet legal and regulatory requirements.

3. Sharing Your Information

• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes

• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services

• We do not sell your personal information.

• We may share information:

  • With your consent, to coordinate care with other health providers.

  • With insurers, if applicable, for billing purposes.

  • As required by law or regulatory authorities.

  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services..

4. Data Protection

• We follow strict safeguards to protect your personal and health information.

• Access to health records is limited to authorized staff.

• Electronic records are stored securely and encrypted where applicable.

5. Your Rights

You have the right to:

• Access your personal and health records.

• Request corrections to inaccurate information.

• Withdraw consent for certain uses of your information (subject to legal obligations).

6. Cookies & Website Data

• Our website may use cookies and analytics tools to improve functionality and user experience.

• You can adjust your browser settings to disable cookies if you prefer.

7. Retention of Information

We retain personal and health information as required by law and professional regulations.

8. Contact Us

If you have questions about this Privacy Policy or your information, please contact:

ORKA Performance

📧 [email protected]

📞 587 416 5912

📍11358 Barlow Trail NE